Customer Service Requests

To help quickly assist our customers and visitors, our staff has provided some answers to common questions within the links posted below.

If you need further assistance, please complete and submit the Customer Service Request form below.

Order number: Customers should include their order number (provided in the purchase receipt). Visitors who have not made a purchase should leave this space blank. Product: Name (first and last)*: E-mail Address*: E-mail address will only be used to respond to this service request. (this is to prevent SPAM from automated form submissions) Type of Inquiry Technical Support QuestionQuestion About ProductReturn & Refunds PolicyProduct FeedbackMarketing/AffiliatesCommercial Use of RapidocsOther Details*: If your inquiry is for technical support please provide as much information as you can about your problem and your computer, including: the name of the product you are attempting to use any error messages details about what you were doing and where you were in the program when the error occurred the type and version of your operating system (e.g., Windows XP) Our normal Customer Service hours are from Monday to Friday, 9am - 5pm, Eastern Time, excluding all major holidays. All inquiries will be responded to within 24-48 hours. Customers who have made a purchase may receive assistance by telephone upon request. * indicates required field It may take up to a minute to confirm your request has been received. Please do not click Submit Inquiry multiple times.

This form is the fastest way to receive support. However, you can also reach us at 1-800-311-6123

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This site was last revised on: 08/14/2010

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